With LeanPoint, you get the complete tool for managing all tasks and routines in the internal technical department or service department. This means that you can accurately plan e.g. technical service on production equipment, safety checks, cleaning and much more. Errors are quickly detected in the system so that the error correction can be started immediately. The same applies to errors on monitoring systems, building management systems and access control. The overview ensures that you quickly can see where the technicians are working right now – what is important and what can wait until later.
The core of the solution is the overview of objects and service points, which can be accessed online via PC, tablet and smartphone. Objects and points are registered with type and name. You also assign each object a unique ID, which can be physically placed on the site. It is ideal if you have many similar objects, e.g. in a production line or identical pumps in a swimming pool etc. The registration can also be done on the basis of room numbers, which is widely used in schools in connection with cleaning and service in classrooms, offices and common areas.
Everyone in the company can report errors and tasks to the system. They can do this via a link on the intranet, a QR code in the room or directly on the object. The solution with QR codes is ideal for e.g. hotels, museums and amusement parks. Reporting errors and tasks. Here an employee reports if a defective bulb, a filled rubbish bin, a toilet that needs cleaning, etc. are discovered. The reported tasks are sent directly to the technical department, which can respond to them immediately. The employee who reported the task will receive a status email when the task is completed.
It is vital for the operation of buildings and in particular production machinery that defective parts can be replaced quickly, especially in the event of unforeseen downtime. Otherwise, it can easily mean big losses. Therefore, there is direct integration to LeanPoint inventory management. This is where you can register all the spare parts and materials that are part of the operation. This means that you can keep track of the number, where the items are located and from where they are purchased. You can even set a minimum number so that you are notified when the warehouse is running out of a spare part.
In the integrated calendar, you can get an overall overview of which tasks are in progress as well as upcoming tasks. It is all displayed with clear color markings that indicate the status of the individual tasks. You define status codes and colors yourself. Repeated tasks are displayed and repeated in the calendar, until you set an end date yourself.
When a task is created in the system, it can be immediately given to a specific employee, a group of employees or placed in a common pool from which the first available technician can take over the task. You can also create tasks based on the task type. It is smart if you have different technicians, each with their own skills. It all makes it much easier to organize the work in a busy day and utilize the resources optimally. It is then archived in the log of completed tasks, where it can always be found again.
No matter how a task has entered the system, the service manager is always notified when it has been completed. The same applies to the internal employee who reported the task. When a task has been completed and the manager has approved it, it disappears from the task list. It is then archived in the history of completed tasks, so that it can always be found again.
Objects and service points can be different and each require their own type of service and maintenance. Therefore, the solution includes a design module where you can design worksheets and checklists for each object type or group of objects. With the design module you can also make your own inspection reports and error reports etc. and you specify in advance which specific fields the employee must fill in and which ones are optional.
All completed worksheets, checklists, etc. is attached as a pdf document on each individual object. This means that any technician assigned to a task can see what has been done in the past. In addition, there is also a log that can be used for messages and info to other technicians, or as a reminder for the next maintenance.
The entire platform for internal task management can be used in many industries. Examples include outdoor sports facilities and parks where the solution can be expanded with GPS tracking of machines. Companies and public institutions with several departments can handle the individual departments, separately, but with common inventory, technical staff, etc. Larger internal construction projects can be managed from LeanPoint’s module for project management. There are many options but the most important thing is that it can all be adapted 100% to your needs.
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