Management system for industrial service

Administration of service agreements and maintenance

LeanPoint provides you with a comprehensive system for managing customers with service agreements. The service system can be used by all companies, with a service organization that performs tasks according to a service plan and ad hoc service. The solution is ideal for service and maintenance on e.g. wind turbines, machines and plants, technical installations, etc. But you can easily set it up to suit your business.

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The management tool for high level of customer service

The service system is the all in one management tool for servicing customers with service agreements. You get all the features needed to ensure a great overview and a high level of customer service. Regardless of the content of the agreement with the customer, you can plan all service and manitenance tasks to the smallest detail. This applies both to ad hoc service tasks without a fixed schedule and to agreements where interval service is performed. Along with the planning, you can register material consumption on the individual service tasks, and prepare service reports and checklists. Service sites can even be plotted on a map, which is widely used, when servicing wind turbines and other facilities without a physical address.

Service tasks in the calendar

You get the complete overview of service tasks in the integrated calendar. Here you can see all planned tasks, create new ones and change agreements on existing ones. It all appears with colors that clearly indicate the status of the tasks. The calendar shows e.g. that a service task is in progress, awaiting materials is on hold, etc. You define the individual colors and status codes completely yourself. You also decide how much information to display for a task in the calendar.

Spare parts and materials

Included in the solution you get a complete tool for handling spare parts and materials for service tasks. You create the individual materials and spare parts with item numbers, storage locations and possibly photos. You can register materials with detailed information about e.g. suppliers, minimum inventory and more. This tool makes it easy for fitters to find the things they need, whether they are in another service car or at home in the warehouse. The entire material management also integrates with the electronic worksheets, so that consumption can be quickly registered on a task

Service points on map

As an added feature, especially for servicing wind turbines, substations, pumps and similar systems, you can plot the exact location onto an integrated map. It gives you the overall visual overview. At the same time, the location is registered with GPS coordinates, so the fitter can easily navigate to the site. In a larger wind farm, the coordinates will also identify each individual wind turbine based on the exact location in the park. With a click on the map, data and history will also be displayed on the facility as well as ID and GSRN number, if applicable. Identification data can be registered based on the standards for all types of facilities.

Service reports and checklists

The service system allows you to design specific reports for each service task. You decide which fields are to be included in the reports. It can e.g. be oil types in the case of wind turbines or checklists in connection with service inspections of heating systems and technical installations. Common to all reports is that they are attached as PDF files on the facility in question once they have been approved by the service manager.

Registration of time spent

For each service task and for each fitter, the exact time spent is tracked. It is all gathered in one payroll report, which gives you the overall overview. Together with the registration of material consumption, you therefore have the opportunity to follow the finances of service tasks. The fitters’ hours can also be transferred directly to the payroll system.

Service log

As an integral part of the solution, you get a comprehensive service log that shows all the history of service tasks. The log shows in detail which service has been performed on a system and when. It is an indispensable feature when you need to document to the customer what has been made of service in the past. The log can also be used to make notes about the next service visit. Then the fitters can see if there are things they need to be aware of next time.

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Management system for industrial service

Administration of service agreements and maintenance

The management tool for high level of customer service

Service tasks in the calendar

Spare parts and materials

Service points on map

Service reports and checklists

Registration of time spent

Service log

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